Track Your BAPE Order
Welcome to the official order tracking portal of getbapes.it.com. Check real-time shipping status for your BAPE STA sneakers, camo shorts, logo tees, ABY MILO and all streetwear pieces anytime, anywhere.
Tracking Input Form Block
Check Shipment Status
Fill in your order details below to pull up full tracking logs instantly.
- Order Number Enter your unique order ID from checkout confirmation email (Format: GB-XXXXXX)
- Billing Email Address Input the email you used to place your order
- Track Now Button
Quick Tips
- Your tracking number will be sent to os_us@bape.com linked mailbox once your parcel departs our warehouse
- Save your order ID for fast repeated tracking
- International orders may have 2–5 working days customs delay with extra location logs
Order Status Timeline Explanation
- Order Received & Processing Our warehouse team verifies stock for your Kids Camo Shorts, BAPE STA #4 footwear, glitter logo tees and other items. Processing time: 1–3 business days.
- Packed & Ready for Dispatch All goods pass authenticity inspection, secured with brand dust bags and original tags.
- Shipped In Transit Tracking number activated; full location updates available on this page. Local HK orders take 2–4 days; global shipping 7–14 working days.
- Out For Delivery Courier en route to your shipping address; signature confirmation required for high-value BAPE STA footwear.
- Successfully Delivered Parcel signed and received. Reach out to support if items arrive damaged or incomplete.
Shipping & Delivery Info
- Domestic (Hong Kong): Free standard shipping on orders over HK$800
- Global Worldwide Shipping: Flat rate HK$189, tracked fully
- Courier Partners: DHL, FedEx, SF Express
- Estimated delivery window will display after you submit tracking inquiry
Frequently Asked Tracking Questions
Q1: I cannot find my tracking number, what to do?
A: Search your inbox for confirmation mail sent from os_us@bape.com. If lost, send your full name and checkout email to os_us@bape.com with subject line: Missing Tracking Number – Order Inquiry. Our team replies within 24 working hours.
Q2: Tracking hasn’t updated for several days
A: International customs clearance often pauses location logs. Wait 3–5 days, or email our support mailbox to launch a courier investigation.
Q3: My tracking shows delivered but I received no package
A: Contact os_us@bape.com immediately with your order ID. We will coordinate with local courier to locate your parcel or arrange a re-delivery solution.
Q4: Can I modify my shipping address after order ships?
A: Address changes are unavailable once shipment is dispatched. You may contact the local courier directly with your tracking ID for pickup arrangement.
Customer Support Section
Need Extra Assistance?
Our BAPE customer service team handles all tracking, shipping, return and authenticity queries.
Support Email: os_us@bape.com
Service Hours: Monday – Saturday, 09:00 – 18:00 (HKT)
Response Promise: All emails replied within 24 business hours