Returns & Refund Guidelines

At getbapes.it.com, we aim to deliver premium A BATHING APE merchandise including BAPE STA sneakers, camo kids shorts, Baby Milo apparel, graphic tees and limited collabs like BAPE x CLOT that meet your expectations. If your item does not fit, arrive damaged or fail to match your order, our simple return and refund process is here to help. Please read all terms before submitting a return request.

Eligible Items for Return & Refund

Items qualify for returns only if they meet all the below requirements:

  1. All goods must be returned within 14 calendar days after delivery date shown on tracking. Requests submitted after this window will not be accepted.
  2. Merchandise must be unworn, unwashed, unaltered and free of stains, scratches, creases or odors.
  3. Original packaging, brand tags, shoe boxes, dust bags and attached labels must be intact and included in the return parcel.
  4. Footwear (BAPE STA #4 Men & Women styles) cannot have any scuffs on soles or uppers; try on shoes indoors only to avoid damage.
  5. Kids collection pieces, tank tops, glitter logo tees and camo shorts must retain all original brand stickers and packaging.

Non-Returnable Items

The following products cannot be returned or exchanged for any reason:

  • Clearance, flash sale and limited-edition collaborative drops
  • Custom-sized orders and personalized goods
  • Socks, hats, caps and all undergarments
  • Items marked “Final Sale” on product pages
  • Goods damaged due to improper washing, self-modification or daily wear

Valid Reasons for Returns

  1. Wrong size, color or style received by our warehouse error
  2. Manufacturing defects: print fading, stitching faults, fabric flaws
  3. Damaged goods during shipping (dented shoe boxes, torn apparel, cracked accessories)
  4. Ordered incorrect size/color by customer choice (customer covers return shipping cost)

Step-by-Step Return Process

  1. Submit a return ticket Email our support team at support@getbapes.it.com with your order number, full name, photos of the item and your return reason. Our team will reply within 2 business days with an official return authorization number (RA#).
  2. Pack your return securely Place all items back into original packaging. Attach the RA# clearly on the outside of your return parcel. Do not send items without an RA number, as they will be rejected upon receipt.
  3. Ship back the package Send the return parcel via a traceable courier and save your shipping receipt and tracking ID for reference.
  4. Warehouse inspection Our quality team will inspect returned items within 3–5 working days after delivery to our warehouse.
  5. Process refund or exchange Once inspection passes, we will issue your refund or arrange a replacement item as requested.

Shipping Cost Rules for Returns

  1. Our warehouse error (wrong item, defective product, shipping damage): We fully cover return shipping fees. A prepaid shipping label will be provided to you.
  2. Customer-initiated return (wrong size, changed mind): Buyer is responsible for all return delivery charges. Original order shipping fees are non-refundable in all cases.
  3. International returns: All cross-border customs fees, duties and transit costs are borne by the customer unless the error is from our store.

Refund Details & Timeline

Refund Methods

All refunds will be processed via your original payment method used at checkout:

  • Credit/Debit Card: 5–10 working days to appear on your bank statement
  • PayPal, Apple Pay, Google Pay: 1–3 working days processing time
  • Bank Wire Transfer: 7–12 working days; you must provide valid receiving bank information to support

Refund Amount Standard

  1. Warehouse fault: Full product price refund; original delivery cost refunded where applicable
  2. Customer voluntary return: Only merchandise value refunded; initial shipping fee and return shipping fee deducted from total refund amount
  3. Partial returns: If you return only some items from one order, we will refund the value of returned goods only

Refund Rejection Circumstances

We reserve the right to decline full or partial refunds if:

  • Items show signs of wear, washing, damage or missing original tags/packaging
  • Return request submitted past the 14-day valid period
  • Return parcel arrives lost or severely damaged without a valid courier damage claim
  • Customer fails to provide the official RA return number

Exchange Policy

Instead of a refund, you may request an exchange for a different size or color of the same product, subject to stock availability:

  1. Follow the same return request steps and state “Exchange” in your email
  2. If the requested replacement item is out of stock, we will offer a full refund instead
  3. If the new item has a higher price, you must pay the price difference before shipment
  4. If the new item costs less, the price gap will be issued as a partial refund after exchange delivery

Damaged & Missing Item Claims

If your parcel arrives broken, dented or missing items:

  1. Contact support within 48 hours after delivery confirmation
  2. Attach clear photos of the outer shipping box, damaged merchandise and all contents inside the package
  3. Our team will review your claim and arrange replacement or full refund without return shipping fees

Frequently Asked Questions

Q1: Can I return multiple orders in one single parcel?

A: You may combine returns only if you submit separate RA numbers for each order and clearly label every item with its corresponding order ID. Mixed unlabeled returns will delay inspection.

Q2: Will I get a refund notification once processed?

A: Yes. An email confirming your refund amount and processing completion will be sent to your registered email address once finished.

Q3: Can I return sale BAPE STA sneakers or Baby Milo kids shorts?

A: Unless the items arrive defective or damaged, all sale promotional products are final sale and not eligible for return or exchange.

Q4: What if my returned package gets lost in transit?

A: You must use a tracked courier and keep your shipping receipt. We cannot process refunds for lost returns without valid tracking proof provided by you.

Return Support Contact

For all return, exchange and refund inquiries:

Support Email: support@getbapes.it.com

Service Hours: Monday – Saturday, 10:00 – 19:00 HKT

Please attach your order number, RA number and product photos for faster handling.