TRACK YOUR BAPE ORDER
Stay updated on your camo tees, BAPE STA sneakers, Baby Milo kids’ fits and collaborative drops with our real-time order tracking tool. Enter your order number & tracking reference below to view full shipment progress anytime.
Tracking Input Section Text
Check Shipment Status
- Input your unique Order Number (starts with BAPE-, found in your order confirmation email)
- Fill in your Tracking ID sent once your parcel leaves our warehouse
- Tap “Track Now” to pull live delivery timeline, location updates and estimated arrival date
Where to Find Your Codes
- Order Number: Sent to your registered email right after checkout
- Tracking ID: Dispatched separately once our team packs and hands goods to courier
- Lost confirmation email? Check spam/junk folder or reach our support team
Order Status Milestone Guide
1. Order Confirmed
Your payment and size selection are fully verified. Our warehouse team starts sorting your BAPE pieces, including camo shorts, logo tanks, glitter tees and limited BAPE STA footwear. No changes to items or addresses can be made after this stage.
2. Preparing & Packing
Staff carefully fold, inspect and secure your streetwear goods. All apparel and sneakers get branded protective packaging to prevent scratches or fabric damage during transit. For kids’ Baby Milo items, extra soft wrapping is used.
3. Shipped In Transit
Your parcel has been collected by our partnered courier. Real-time location scans will refresh every 6–12 hours. International shipments may show slower updates due to customs clearance checks.
4. Out For Delivery
Local delivery driver has your package in route. Please keep your delivery address accessible and stay reachable via phone for handover.
5. Delivered
Package successfully signed for at your shipping address. If you spot missing items, defective prints or sizing issues, submit a support ticket within 48 hours of delivery.
Shipping & Delivery Info Block
Shipping Timeframes
- Local HK Orders: 2–4 working days after shipment
- International Standard Shipping: 7–14 working days
- International Express Shipping: 3–6 working days Note: Customs inspections, regional holidays or weather delays may extend estimated delivery windows slightly.
Supported Carriers
We cooperate with trusted global couriers to deliver all BAPE, BAPY, ABY MILO and collaborative CLOT x BAPE merchandise safely. All shipments include full tracking visibility until drop-off.
Frequently Asked Tracking Questions
Q1: My tracking shows no updates for days, what should I do?
New shipments often take 24–48 hours for courier systems to register the tracking number. If zero updates appear after 3 full business days, email our support team with your order number for investigation.
Q2: Can I change my delivery address after the order ships?
Once marked “Shipped”, address edits are unavailable. Contact the courier directly using your tracking ID to request hold-for-pickup or redelivery arrangements.
Q3: Tracking says delivered but I never received my package
Check your building lobby, parcel locker, neighbour or mailroom first. If still missing, submit a lost parcel request to our support team with your order details for a full trace inquiry.
Q4: Do kids’ collection orders ship separately from adult apparel?
Multiple-item orders ship as one combined parcel unless individual pieces exceed size/weight limits. All Kids 1st Camo shorts and Baby Milo goods will share the same tracking ID.
Customer Support Section
Need Help With Tracking?
Our dedicated streetwear support team is ready to assist with delayed shipments, missing tracking codes and delivery concerns.
Support Email: support@getbapes.it.com
Service Hours: Monday – Saturday, 10:00 – 19:00 HKT
Please attach your order number and full name for faster response times.