1. Introduction

Welcome to getbapes.it.com, your official online store for authentic A BATHING APE merchandise including BAPE STA sneakers, kids camo apparel, ABY MILO accessories, BAPE X CLOT collabs, Kazuki Kuraishi performance series, men’s, women’s and children’s streetwear.

We take customer data privacy and information security extremely seriously. This Privacy Policy clearly explains how we collect, store, use, share and protect your personal information when you browse our website, register an account, place orders, contact customer service or subscribe to our marketing updates.

By accessing getbapes.it.com and completing purchases on our site, you fully acknowledge and agree to all terms within this Privacy Policy. If you disagree with any clauses, please stop using our website and services immediately.

2. What Personal Information We Collect

We only gather necessary information required to deliver shopping, shipping and after-sales services. Data categories include:

2.1 Information You Manually Submit

  • Account registration data: Full name, valid email address, login password, mobile contact number
  • Order checkout data: Billing address, delivery address, postal code, recipient contact info
  • Payment related information: Card billing name, payment transaction records (we do not permanently store full card numbers)
  • Customer service communication data: Emails, chat records, order inquiry screenshots, return application materials
  • Marketing subscription data: Your consent status for new arrival, discount and restock newsletters

2.2 Automatically Collected Technical Data

When you visit our website, our system automatically captures non-identifiable browsing data:

  • Device information: Browser type, operating system, screen resolution, device model
  • Network data: IP address, access time, page dwell time, clicked product links (BAPE STA #4, Kids Camo Shorts, logo tees etc.)
  • Cookie tracking data: Shopping cart records, search history, website access preferences
  • Traffic source: Referral links, search engines that lead you to getbapes.it.com

2.3 Optional Voluntary Data

You may voluntarily provide extra information such as size preference, favorite BAPE sub-brands (BAPE BLACK, BAPY, ABY MILO) when filling out surveys or leaving product reviews.

3. How We Use Your Personal Data

All collected information is used for legitimate business purposes only, and will never be abused without your separate consent:

  1. Order fulfillment & logistics processing Verify payment, arrange warehouse packing, generate tracking numbers, coordinate courier delivery, resolve delivery failures or damaged goods issues. All shipping notifications and order updates will be sent to your registered email address.
  2. Account & customer service management Maintain your member profile, retrieve forgotten login credentials, respond to your inquiries via os_us@bape.com, process return, exchange and refund applications.
  3. Website optimization & product improvement Analyze browsing trends to update New Arrivals sections, adjust stock for popular items like BAPE STA footwear and kids camo series, optimize page loading and checkout experience.
  4. Security & fraud prevention Detect abnormal login, fake orders and malicious payment attempts to protect your funds and personal data security.
  5. Marketing promotion (with opt-in consent only) Send limited restock alerts, exclusive discount codes, new collab releases (BAPE x CLOT, BABYMONSTER ambassador series) via email. You can unsubscribe anytime.
  6. Legal compliance Retain transaction records to meet accounting, tax and international cross-border logistics regulatory requirements.

4. Information Sharing & Third-Party Disclosure

We will never sell, rent or trade your personal data to unrelated third parties for commercial profit. We only share limited necessary information under the following scenarios:

4.1 Authorized Service Partners

  • Payment gateways: Process credit card, PayPal and digital wallet transactions (encrypted payment data only)
  • Global courier providers (DHL, FedEx, SF Express): Share delivery name, address and phone number to ship your BAPE parcels
  • Cloud storage & website technical suppliers: Store order records with strict data encryption agreements

All third-party partners are contractually required to protect your privacy and prohibited from using your data for other purposes.

4.2 Legal Mandatory Disclosure

We may release your information if requested by official government authorities, court orders, law enforcement investigations, or to defend our legal rights in disputes.

4.3 Business Transfer Circumstances

If our store undergoes acquisition, merger or asset transfer, customer data will be part of transferred assets, and the new operator will still be bound by this Privacy Policy to protect your privacy.

5. Cookies & Tracking Tools

Our website uses cookies and similar tracking tools to improve your shopping experience:

  • Functional cookies: Save cart items, login status, size selection preferences
  • Analytics cookies: Track page traffic to optimize product layout
  • Marketing cookies: Deliver customized recommendations for BAPE sneakers, apparel and accessories

You can disable cookies through your browser settings at any time, but this may cause partial website functions (checkout, order tracking) to work abnormally.

6. Data Storage & Security Protection

6.1 Storage Duration

  • Order, payment and shipping records: Reserved for 7 years to comply with accounting and logistics laws
  • Account basic information: Retained until you submit a deletion request
  • Marketing email records: Stored until you unsubscribe
  • Browsing cookie data: Automatically cleared after 12 months

6.2 Security Measures

We adopt industry-standard SSL end-to-end encryption for all website data transmission:

  • Passwords are stored with irreversible encryption algorithms
  • Payment card details are not saved on our server; all payment processing is handled by certified third-party gateways
  • Internal staff access to customer data is permission-controlled with operation logs
  • Regular server security scanning and vulnerability updates to prevent data leakage, hacking or unauthorized access

7. Your Consumer Data Rights

Depending on global data protection regulations including GDPR and CCPA, you hold the following rights regarding your personal information:

  1. Right to Access: Request a full copy of all personal data we store about you by emailing os_us@bape.com with your registered email and order ID for identity verification.
  2. Right to Correction: Update inaccurate delivery address, contact number or billing information anytime via your account page or support email.
  3. Right to Deletion: Submit an account deletion request; we will erase all non-mandatory data within 14 working days (we must retain transaction records required by law).
  4. Right to Opt-Out Marketing: Unsubscribe from promotional emails via the link at the bottom of every newsletter, or send an opt-out message to os_us@bape.com.
  5. Right to Restrict Processing: Contact us if you wish to limit how we use your data for analytics or advertising.

All data right requests will be responded within 24–48 working hours via our official support mailbox os_us@bape.com.

8. Cross-Border Data Transfer

We serve global customers worldwide. Your personal information may be transferred and stored on secure overseas servers to support international shipping and multi-region order processing. We guarantee cross-border data transmission complies with global privacy laws and maintains consistent data protection standards.

9. Policy Updates & Modifications

We reserve the right to revise this Privacy Policy occasionally to match updated business operations or legal requirements. Any revised version will be posted on this page with an updated “Last Updated” date. Significant changes will be notified to registered users via email. Your continued use of getbapes.it.com after updates takes effect means you accept the revised policy.

10. Privacy Contact Support

For all privacy-related inquiries, data access requests, deletion applications or policy clarification questions, please reach our dedicated support team:

Official Support Email: os_us@bape.com

Service Hours: Monday – Saturday, 09:00 – 18:00 Hong Kong Time

Response Time: All privacy emails will be processed and replied within 2 working days.